Design Studio FAQ

Q: CAN WE TALK IN PERSON OR ON THE TELEPHONE?
Absolutely. We are located in Belgrade (Central European Time, UTC/GMT +2 hours). For those of you that aren’t local, be free to give us a call. We can setup a time to talk on the phone, over Skype or via Viber - whatever you are most comfortable with. The best way to negotiate is via email. Thus you have recorded everything that been said.

Q: WHY SHOULD I CHOOSE YOU OVER THE COMPETITION?
Things are not equal from one designer to the next. Our design studio consists of experienced professionals who are able to bring ideas to life. Moreover, we can cover your business needs in multiple areas. Most freelance graphic designers only offer one of the services that we offer, which means you’ll need to source multiple creatives. At the end, you get disjointed, unprofessional look. If you want your business to have a professional look and feel then you will need to have it developed by professionals:
- We have over 10 years of experience.
- Unlimited concepts and revisions
- Huge portfolio
- Competitive pricing
- The latest software compatible with any software you or your output company may require.

Q: HOW LONG WILL MY PROJECT TAKE TO COMPLETE?
Timing varies from project to project. We are proud that we have never failed in delivering on time. If necessary, we will work night and day to ensure that all work is completed on time.

Q: WHY CAN'T I JUST LOOK FOR THE BEST PRICE?
There are plenty of easy-to-use graphics software available in recent years. Accordingly, anyone can create a functional label or a simple logo. This is the reason why we see so many badly designed, even ugly graphics out there. Startup small business owners sometimes try to reduce costs in this way. This is a big mistake - a good label sells a product. A good branding gives a positive impression to consumers. And vice versa. Think about it before act. This can be a crucial decision that can determine the success of your job.

Q: WHAT IS INVOLVED IN THE DESIGN PROCESS?
- Meeting/call/email communication
- Quote/Proposal to Client
- 50% Payment
- First draft
- Client review
- Revisions until you satisfied
- Fianl payment
- Final files provided

Q: CAN YOU PROVIDE FILES I CAN EDIT OR PRINT WITH MY COMPUTER?
Yes. We can format your files into a form that is compatible with your computer. Just let us know what software you use.

Q: DO YOU DO PRINTING?
No. It would be too expensive for our clients located all around the globe. It is more cost-effective and faster if you deal with a local printer. We will provide you with the files to take to your printer.

Q: HOW WOULD YOU DELIVER FINAL FILES?
Once your design is completed, we can:
- send a smaller files via email, as an attachment,
- upload larger files either to our secure server or to Dropbox for you to download,
- upload files to your Web site via ftp connection.

Q: DO YOU DO PRINTING?
No. It would be too expensive for our clients located all around the globe. It is more cost-effective and faster if you deal with a local printer. We will provide you with the files to take to your printer.

Q: WHAT ARE YOUR BILLING POLICIES?
With most projects, we require a 50% payment before starting the job. We accept and prefer secure online payments using your credit card, debit card, or your bank account via PayPal. Also you can make a payment directly through your Payoneer account.

Q: WHAT IF I AM NOT SATISFIED WITH THE WORK?
Even before a project has started, we shall ask you a lot of questions to be sure that we have a complete understanding of your needs. We shall also do our own research of your target market and competition. When a project is started, we shall working together unless you completely satisfied. Each project includes unlimited revisions which allow us to go through every detail to make sure it's perfect.

Q: HOW DO I GET STARTED?
Easy – just click here and submit the contact form.

If you still have questions, feel free to contact us.
You may wish to peruse some of our recent projects.